The Right Information at Exactly the Right Time
When it comes to the patients, healthcare professionals, payers, and other stakeholders you serve, we are dedicated to support the safe and effective use of your products by providing timely, scientifically-balanced, and evidence-based information in response to unsolicited requests for medical and scientific information. We don’t just answer questions; we solve problems with a direct and personalized approach. We address complex questions that empower clinical decision making through communication of your company’s data by combining our clinical expertise, understanding medical information industry best practices, and with advanced technology.
Our approach is Value & Quality-driven and deep-seated in our cultural beliefs of Client Delight and being Patient Minded. We understand that medical information contact center support plays a crucial role throughout a product’s life cycle, from pre-launch, launch, labelling updates, through patent expiration.
EVERSANA’s approach to Medical Information Contact Center service is NOT a one-size-fits-all model. We understand that each of our client’s needs, therapeutic areas, products, operations, infrastructure, etc. are unique. So, we form strategic and collaborative partnerships with our clients to develop flexible and scalable resource models to ensure we provide the service level, key performance indicators, and level of customer satisfaction and engagement our clients expect.
A New Integrated Model
As part of EVERSANA’s integrated compliance services, we work with emerging and large and small pharmaceutical companies to provide strategic support for products from clinical studies through commercialization. We are reimagining the industry’s model with a fully integrated, automated, cloud-based technology platform enabled with AI.
A Digital First Provider
Ready to Support Clients Globally
With six global hubs we support patients in over 10 local languages. We strive for “first-call” resolution – and that’s why in our model inquiries are handled by highly trained and qualified medical information specialists.
- Locally based medical information teams provide in-language support for all 5 major European plus other languages
- Highly qualified medical information specialists strive to provide first call resolution in native language without the need for translation services
- We understand local cultures and support HCPs and patients with their unique concerns
- Flexible staffing models (Shared/Dedicated & Hybrid) and scalable global contact center solutions to meet your changing needs (US support available from Europe, 24/7 support available)