Account Access

2022 Research Agendas

Customer Relationships

Customer Relationships benchmarks company performance against competitors on competencies and attributes that promote stronger customer relationships.

  • Relationships with MCO Pharmacy Directors

    Available June, 2022

    • Market events with potential to change company relationships with pharmacy directors
    • Pharmacy director perceptions of relationships with individual companies
    • Best practices in pharmacy director relationships
    • Benchmarking of individual companies on four cornerstones and 20 attributes of strong relationships,
      along with six secondary indicators of relationship strength
    • Individual company nominations for best company, account executive, and programs and services
    • Individual company strengths, weaknesses, and recommendations
  • Relationships with MCO Medical Directors

    Available October, 2022

    • Market events with potential to change company relationships with medical directors
    • Medical director perceptions of relationships with individual companies
    • Best practices in medical director relationships
    • Benchmarking of individual companies on four cornerstones and 15 attributes of strong relationships,
      along with six secondary indicators of relationship strength
    • Individual company nominations for best company, account executive, and programs and services
    • Individual company strengths, weaknesses, and recommendations
  • Company Relationships with MCOs: Year-End Review

    Available November, 2022

    • Executive-level summary of company performance among pharmacy and medical directors
    • Company performance categories: Best in Class, On Course, Progressive, Formulary Focused,
      Clinically Focused, and Conservative
    • In-depth assessment of company competitors across all relationship-building competencies

Health System Profiles

Health System Profiles provide insights on the size, structure, and business strategies
of leading organized customers.

  • Health System Profiles

    Available March, August and November, 2022

    • AdventHealth
    • Advocate Aurora Health
    • Ascension Health
    • Atrium Health
    • Avera Health
    • Banner Health
    • Baptist Memorial Health Care
    • Baylor Scott and White Health
    • BJC HealthCare
    • Bon Secours Mercy Health
    • Cedars-Sinai Health System
    • Cleveland Clinic Health System
    • CommonSpirit Health
    • Emory Healthcare
    • Geisinger
    • HCA Healthcare
    • Integris Health
    • Intermountain Healthcare
    • Johns Hopkins Medicine
    • Mayo Clinic Health System
    • NorthShore University Health System
    • Northwell Health
    • Premier Health
    • Providence St. Joseph Health
    • Sanford Health
    • SSM Health
    • Steward Health Care
    • Sutter Health
    • Tenet Healthcare
    • Trinity Health
    • Unity Point Health
    • Universal Health Services
    • UPMC
    • WellStar Health System
    • Duke University Health System
    • Fairview Health Services
    • Heritage Provider Network
    • Jefferson Health
    • Memorial Hermann Health System
    • Northwestern Medicine
    • Presbyterian Healthcare Services
    • UAB Health System
    • University of Michigan Health System
    • Vanderbilt University Medical Center
    • Christus Health
    • Hackensack Meridian Health
    • Indiana University (IU) Health
    • RWJBarnabas Health
    • Stanford Medicine
    • UCHealth

National Account Profiles

National Account Profiles provide insights on the size, structure, and business strategies of leading national healthcare organizations, including leading payers and PBMs, wholesalers/distributors, retail and specialty pharmacies (SPs), group purchasing organizations (GPOs), and emerging competitors.

  • National Account Profiles

    Available February, May, August and November, 2022

    Leading Payers and PBMs:

    • Cigna-Express Scripts
    • CVS Health-Aetna
    • UnitedHealth Group
    • Anthem-IngenioRx
    • Centene
    • Health Care Service Corporation
    • Humana
    • Kaiser Permanente
    • Molina Health
    • MedImpact
    • Prime Therapeutics

    Wholesalers/distributors:

    • AmerisourceBergen Corporation
    • Cardinal Health
    • McKesson

    Retail and specialty pharmacies:

    • Kroger
    • Rite Aid
    • Walgreens
    • Walmart Health

    Group Purchasing Organizations:

    • HealthTrust
    • Premier
    • Vizient

    Emerging competitors:

    • Amazon
    • Apple
    • Google
  • Regional and Blues Health Plan Profiles

    Available June and October, 2022

    • Anthem Blue Cross of California
    • Arkansas Blue Cross and Blue Shield
    • Blue Cross Blue Shield of Alabama
    • Blue Cross Blue Shield of Arizona
    • Blue Cross Blue Shield of Kansas
    • Blue Cross Blue Shield of Kansas City
    • Blue Cross Blue Shield of Louisiana
    • Blue Cross Blue Shield of Massachusetts
    • Blue Cross Blue Shield of Michigan
    • Blue Cross Blue Shield of Minnesota
    • Blue Cross Blue Shield of Mississippi
    • Blue Cross Blue Shield of Nebraska
    • Blue Cross Blue Shield of North Carolina
    • Blue Cross Blue Shield of North Dakota
    • Blue Cross Blue Shield of South Carolina
    • Blue Cross Blue Shield of Tennessee
    • Blue Cross Blue Shield of Rhode Island
    • Blue Cross of Idaho Health Service, Inc.
    • Blue Shield of California
    • Capital BlueCross
    • CareFirst BlueCross BlueShield
    • EmblemHealth
    • Empire BlueCross BlueShield (Anthem)
    • Excellus BlueCross BlueShield
    • Florida Blue
    • Geisinger Health Plan
    • HealthPartners
    • Highmark Health
    • Horizon Blue Cross Blue Shield of New Jersey
    • Independence Blue Cross
    • Medica
    • Medical Mutual of Ohio
    • Oscar Health
    • Point32Health
    • Premera Blue Cross
    • Priority Health
    • SelectHealth
    • The Regence Group
    • UPMC Health Plan
    • Wellmark, Inc.

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