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Case Study: STANDARDIZATION AND SCALE MATTERS

STANDARDIZATION AND SCALE MATTERS

Client Success Story

the situation

The Situation

  • A biotech company initiates discussions with a large
    pharma company to inlicense ownership of an immunotherapy for oncology
  • Legal and regulatory complexities blur timelines, resulting in sudden transfer of ownership
  • Company requires contact center services within 7 days
the solution

The Solution

  • Establish an effective clinical call center for medical information and communications
  • Oncology-skilled PharmD staff trains on product/technology and immunotherapy
the results

The Results

  • A fully trained and staffed contact center within 7 days vs. the average 60 days

A fully trained and staffed contact center within 7 days vs. the average 60 days

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