Returns Processing Associate

RETURNS PROCESSING ASSOCIATE

Full Time Position  ·  Multiple Shifts Available  ·  Memphis, TN

THE POSITION: 

The most important aspect of this position is to perform all returns processes including receipts, dispositions, destructions, and delivery of inbound parcels that are not customer returns.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our people leaders are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by: 

• Effectively communicates with co-workers and supervisors regarding work requirements. 
• Pays meticulous attention to detail and possesses a task-oriented work ethic. 
• Demonstrates flexibility and a willingness to modify work schedule to support company needs. 
• Ability to successfully complete tasks in a timely manner with minimal supervision on a daily basis. 
• Ability to receive and convey information accurately. 
• Ability to consistently meet minimum productivity standards.
• Ability to safely operate fork lift equipment without incident.  
• Ability to maintain zero defect performance. 
• Self-motivated. 
• All other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECTATIONS OF THE JOB:

• 40 Hours  
• Facilitate a safe operational environment by strictly complying with all EVERSANA safety requirements; this includes the accurate completion of pre and post lift truck equipment checklists. 
• Adhere to all formal standard operating procedures related to returns. 
• Participate in problem solving, if errors or issues occur with returns processes.  
• Ability to formulate emails to EVERSANA staff as a means of communication. 
• Perform all tasks assigned by Supervisor or Manager. 
• Operate power equipment. 
• Support projects as assigned. 

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: 

• High School Diploma/GED required.
• Successful completion of a pre-employment background check.
• DLSS power equipment certification is required.
• Prior experience in a distribution environment preferred.
• Good verbal and written skills are required.
• Basic math skills are required, but a calculator may be used.
• Good attendance and ability to follow instructions without deviation are also required.
• Ability to work a variable shift schedule as required.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

The requirements listed below are representative of the knowledge, skill and/or ability required:  

• High School Diploma /GED required 
• Successful completion of a pre-employment background check. 
• Prior experience in a pharmaceutical distribution environment preferred. 
• Requires excellent verbal and written communications skills.  
• Basic math skills are required, but a calculator may be used. 
• Good attendance and ability to follow instructions without deviation are also required. 

PREFERRED QUALIFICATIONS: 

• Ability to maintain composure in a fast-paced environment.
• Ability to focus on detail and quality.
• Ability to complete assigned tasks in a timely manner.
• Ability to efficiently use IT hardware, software and peripherals as it pertains to the performance of daily tasks.
• Ability to safely and efficiently operate power equipment in a confined environment.

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT: 

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Warehouse: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Environmental demands include walking or standing at a minimum of 80% of the shift, lifting up to 50 pounds and performing tasking in a busy environment. Bending, squatting, pivoting and stooping may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.