Customer Relationships with MCOs benchmarks company performance against competitors on competencies and attributes that promote stronger customer relationships.
How do company relationships with pharmacy and medical directors compare to those of competitors?
Which company competencies and account executive attributes will promote development of stronger relationships?
What are a given company’s strengths, weaknesses, and opportunities for improvement?
Use Customer Relationships with MCOs to:
- Evaluate and develop customer engagement strategies
- Identify relationship weaknesses and opportunities for improvement
- Identify opportunities to differentiate company from competitors
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Relationships with MCO Pharmacy Directors June
- Market events with potential to change company relationships with pharmacy directors
- Pharmacy director perceptions of relationships with individual companies
- Best practices in pharmacy director relationships
- Benchmarking of company on four cornerstones and 20 attributes, along with six secondary indicators, of strong relationships
- Individual company nominations for best company, account executive, and programs and services
- Individual company strengths, weaknesses, and recommendations
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Relationships with MCO Medical Directors October
- Market events with potential to change company relationships with medical directors
- Medical director perceptions of relationships with individual companies
- Best practices in medical director relationships
- Benchmarking of company on four cornerstones and 15 attributes, along with six secondary indicators, of strong relationships
- Individual company nominations for best company, account executive, and programs and services
- Individual company strengths, weaknesses, and recommendations
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Company Relationships with MCOs: Year-End Review November
- Executive-level summary of company performance among pharmacy and medical directors
- Company performance categories: Best in Class, On Course, Progressive, Formulary Focused, Clinically Focused and Conservative
- In-depth assessment of competitors across all relationship-building competencies