Customer Relationships with Managed Care Organizations

Customer Relationships with Managed Care Organizations benchmarks company performance against competitors on competencies and attributes that promote stronger customer relationships.

  • How do relationships with pharmacy and medical directors compare to competitor relationships?

  • Which company competencies and account executive attributes will promote development of stronger relationships?

  • What are your strengths, weaknesses, and opportunities for improvement?

Use Customer Relationships with Managed Care Organizations to:

  • Evaluate and develop customer engagement strategies
  • Identify relationship weaknesses and opportunities for improvement
  • Identify opportunities to differentiate company from competitors
  • Relationships with Pharmacy Directors May
    • Market events with potential to change company relationships with pharmacy directors
    • Pharmacy director perceptions of relationships with individual companies
    • Best practices in pharmacy director relationships
    • Benchmarking of company on four cornerstones and 20 attributes of strong
      relationships
    • Benchmarking of company on six secondary indicators of relationship status
    • Individual company nominations for best company, account executive, and programs
      and services
    • Individual company strengths, weaknesses, and recommendations
  • Relationships with Medical Directors September
    • Market events with potential to change company relationships with medical directors
    • Medical director perceptions of relationships with individual companies
    • Best practices in medical director relationships
    • Benchmarking of company on four cornerstones and 15 attributes of strong
      relationships
    • Benchmarking of company on six secondary indicators of relationship status
    • Individual company nominations for best company, account executive, and programs
      and services
    • Individual company strengths, weaknesses, and recommendations
  • Company Relationships with MCOs: Year-End Review November
    • Executive-level summary of company performance among pharmacy and medical directors
    • Company performance categories: Best in Class, On Course, Progressive, Formulary Focused, Clinically Focused, and Conservative
    • In-depth assessments of competitors across all relationship-building competencies
This product may also include relevant market alerts, real-time assessments of recent changes, or market events. EVERSANA reserves the right to change the timing and/or topics of its syndicated research publications.

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