Case Study: STANDARDIZATION AND SCALE MATTERS
STANDARDIZATION AND SCALE MATTERS
Client Success Story
The Situation
- A biotech company initiates discussions with a large
pharma company to inlicense ownership of an immunotherapy for oncology - Legal and regulatory complexities blur timelines, resulting in sudden transfer of ownership
- Company requires contact center services within 7 days
The Solution
- Establish an effective clinical call center for medical information and communications
- Oncology-skilled PharmD staff trains on product/technology and immunotherapy
The Results
- A fully trained and staffed contact center within 7 days vs. the average 60 days
A fully trained and staffed contact center within 7 days vs. the average 60 days