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Thomas Barton

Thomas Barton

Senior Director, Business Process, Medical Communications and Pharmacovigilance


Medical Communication Programs, Medical Information & Pharmacovigilance

With more than 20 years of experience in information management, computer system validation and GxP system support, Thomas leads the business process team supporting regulated systems for medical information services and pharmacovigilance and has successfully implemented a state-of-the-art medical information and analytics platform to support the call center. Throughout his career, he has focused on applying innovation and emerging technologies to improve compliance and efficiency in order to drive differentiation in the marketplace.

He is currently exploring emerging automation technologies (AI) to further enhance the medical information services and pharmacovigilance services. Thomas holds degrees in computer programming and computer system applications from College of the Redwoods, California.

Articles by Thomas Barton

Artificial Intelligence and the Future of Medical Information Services

A few years ago, we witnessed the heralding of the imminent rise of artificial intelligence (AI) to support medical information services provided through industry-based contact centers. And, in some cases, the message Lonnie Corant Jaman Shuka Rashid Lynn (better known as Common) shares in recent Microsoft commercials is our reality: we have more power at our fingertips than generations before us. But witnessing the rise of AI and actually experiencing it are two different realities. In retrospect, for medical information services, these emerging technologies were overhyped when first introduced to the market in terms of how feasibly they could be applied in practical applications capable of creating a positive return […]

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