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Contract Operations & BPO


The EVERSANA contract operations and performance services team maximizes your operational capabilities and efficiencies by combining data, process engineering and subject matter expertise precisely as needed. 

Whether you want us to be an extension of your team, train your team or select and implement technology to enhance your team, we help drive business value with customized solutions. Our services are effective across the life sciences spectrum, from managed care and Medicaid to government pricing and performance analytics. 

 With three types of outsourcing capabilities, EVERSANA can address your specific needs: 

Operational Services 

  • Full-process outsourcing 
    • Managed Care and Part D Rebates 
    • Chargebacks 
    • Medicaid Rebates 
    • Government Price Calculations 
    • GPO Admin Fees & Rebates 
    • Distributor Rebates 
    • Membership Management & Enrichment 
    • 340B Eligibility 
  • Staff augmentation support 

Performance Services 

  • Contract Performance Analytics
  • Process Benchmarking 
  • KPIs and measurement methods 

Managed Services 

  • Revenue management system support 
  • 24/7 onsite/offshore system support and monitoring 
  • Data Management and Stewardship

BPO – Rebate & Reimbursement Processing

The EVERSANA BPO processing team can handle all of your rebate and reimbursement processing, acting as an extension of your team. Our solution adds scale to your organization and assuring timely processing, resulting to eliminating any penalties from late processing that had become the new norm in our industry.  

Our model is flexible to handle the work in your systems or on our platform, take over back office processing or simply focus on quick projects and then train your team to handle the work efficiently.