Omnichannel can offer countless benefits and notably improve provider and patient journeys. But current marketplace challenges are disrupting success with omnichannel efforts for some manufacturers, and hindering their quality of service to healthcare professionals and the patients they serve.
In this panel discussion from the 2022 Digital Health Coalition and moderated by Aaron Uydess, EVERSANA INTOUCH Executive Vice President, Customer Experience and Analytics, three industry experts discuss the challenges facing omnichannel, best practices to overcome those challenge and more.
Author Team
EVERSANA employs a team of over 6000 professionals across 20+ locations around the world. From industry-leading patient service and adherence support to global pricing and revenue management, our team informs the strategies that matter…