Successful organizations need to adapt to market demands and external forces out of their control. Your partner’s culture must be action-oriented and focused on problem-solving. And with fully integrated operations, the culture is then activated to course correct or address market needs quickly.
When an oncology clinic called our patient services team looking to set up a patient for initial treatment, our team jumped into action.
Our integrated systems and one-team mindset allowed us to respond to the client’s needs fast.
Our integrated patient services team connected with the assigned Chief Commercial Officer (CCO), who updated the Key Account Director (KAD) in the territory to address the request.
The KAD reached out to the physician and set up a patient in-service the next day.
The time from the initial call to patient in-service was 6 minutes.